From time to time, problems can arise between businesses, their customers, suppliers, partners and employees. Most can be resolved quickly and efficiently with a common sense approach.
As a consumer, to maximise the chances of a successful dispute resolution you need to:
- Ask for documentary evidence to verify the facts.
- Negotiate face to face in a calm and professional manner.
- Understand your legal obligations – consult relevant laws and regulations.
- If you reach a stalemate, refer back to your state fair trading agency.
Each fair trading agency can provide information to consumers to help resolve marketplace disputes. If you’re unable to reach agreement, lodging a complaint through the relevant state or territory authority. is the next step. They can act as an informal negotiator.
The pool-leaks, as a peak industry association, offers three levels of support to aid in effective and efficient resolution of disputes regarding windows and their installation. These services are only available for pool-leaks members or where consumers are in dispute with Pool-leaks Members.
More than 23+ years of experience
MISSION & VISION
POOL LEAKS VISION
Pool Leaks, as a business, will continue to place our clients’ needs above all else. We will continue to build Pool Leaks as a small, family-run operation.
POOL LEAKS MISSION
We aim to provide an exceptional level of service to our new and existing customers. We look to build our business through satisfied customers and ongoing referrals along with a satisfying career for our employees.